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Technical Support Representative

Are you looking for a company that is experiencing expansive and explosive growth? What about a fun atmosphere with unlimited snacks and beverages and a Fitness Center to work it all off? How about a healthy work and life balance and volunteering opportunities? Or what about a team-based work environment with quarterly goal setting and weekly update meetings? Well ImageSoft, Inc. is looking for YOU!

ImageSoft is currently recruiting for a TECHNICAL SUPPORT REPRESENTATIVE to work directly with our Customer Care team. A Technical Support Engineer acts as the first point of contact for issues reported by the customer. They are responsible for troubleshooting and resolving support issues with customers and third parties in a timely and professional manner with a deep commitment to excellent customer satisfaction. This position is an evening shift (4pm-1am), candidates must be able to work remotely from home.


What an ImageSoft Technical Support Representative will do – Job Description:

Main Duties

  • Answers the Helpdesk phone line to assist users with electronic filing software support requests.
  • Effectively communicates with the customers and third parties daily to resolve issues in a timely manner.
  • Tracks all activity related to each issue and documents progress daily.
  • Follows proper escalation procedure to engage secondary support when necessary.
  • Works toward continually gaining extensive knowledge of supported products.
  • Occasional training of end-users on filing process.


What an ImageSoft Technical Support Representative will have – Skills & Requirements:

  • Good oral and written communication abilities
  • Interpret support requests and quickly identify the resolution
  • Strong Windows background and experience
  • Excellent analytical and problem-solving skills
  • Strong ability to operate in a close team environment
  • Strong typing skills: 60+ wpm
  • Experience working remotely in a technical role

Qualifications

  • High school diploma/some college coursework
  • 2+ years of real helpdesk experience
  • Experience in the legal field

Bonus Qualifications

  • Experience working in a law firm or working as a legal secretary

What an ImageSoft Technical Support Representative will receive – Perks & Culture:

  • Medical, Dental, Vision coverage
  • Life Insurance
  • 401K with company match
  • Quarterly Bonus tied to profits
  • Modern work atmosphere
  • Supportive & Cohesive Teams
  • Fitness Center
  • PTO
  • Community Service Opportunities
  • Employee Recognition and Celebration events
  • Cafeteria with complimentary snacks and beverages
  • Flexible and Fun work environment
  • Employee Referral Bonus
  • Telecommuting options (for applicable positions)
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ImageSoft extends employment opportunities to qualified applicants and employees without regard to age, race, color, sex, religion, national original, pregnancy, marital status, veteran status, physical or mental disability unrelated to the employee’s ability to perform his/her job and/or any other characteristic protected by federal, state or local law.