Background image of an insurance claim form, pen and calculator.

Business Specific Solutions

Life & Annuities

Do you have a vision for electronically managing all policyholder correspondence, applications and requirements while never losing a document? Imagine reducing the underwriting cycle by 40%, improving customer service by making document and information retrieval immediate. You can support business growth by quickly integrating document retrieval with your line of business application at the click of your mouse.

Our experience in revolutionizing the way insurance handles business from underwriting to claims coupled with our world-class support and training allows you to be successful and focus on what is important.

ImageSoft addresses critical steps and pain points in the underwriting and claims process such as:

  • Unmatched mail
  • Timers/Follow-ups – Diary
  • Work Distribution based on the type of claim or application
  • Document Classification
  • Labs
  • MIB’s
  • APS
  • Reinsurance
  • Communication

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Property & Casualty

ImageSoft helps bring together many disparate systems through integrations with your line-of-business applications. We improve your processes using automation to manage the rules while allowing you to handle only the exceptions. This methodology maintains process efficiency as your organization grows. The solution is designed to grow with your business allowing you to address the needs of the departments and divisions across your company.

The key areas of improvement are typically:

  • Claims
  • Underwriting
  • Accounts Payable
  • Human Resources
  • Marketing
  • Agent and Broker management and communication
  • Compliance and Security

ImageSoft addresses critical steps in the process such as:

  • Unmatched mail
  • Timers – Diary
  • Work Distribution based on the type of claim or application
  • Document Classification
  • Automated requests for supporting documents like MVR, Credit Reports, etc.

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Health

The efficient handling of claims impacts the bottom line. An ImageSoft solution will increase the efficiency in claim handling resulting in lower costs and increased customer satisfaction. Other advantages of the ImageSoft solution include:

  • Process standardization
  • Detailed Reporting
  • Multi-tiered routing and review
  • Real-time Claim Status
  • Employee Productivity
  • EDI 837 exception handling

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Workers Compensation

Workers Compensation claims are uniquely complex. ImageSoft’s experience helps organizations with issues ranging from compliance to complete file management. With the right solution installed, the focus can be on the insured and how to get them back to work.

Areas of improvement include:

  • No longer routing and searching for files
  • Full document tracking and audit
  • Forms management
  • Diary functions to assist in follow up calls
  • Integration with existing applications
  • Detailed Reporting
  • Multi-tiered routing and review
  • Real-time Claim Status

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Disability

Disability claims are often straight forward and simple; however, many can be long lived and complex. Legacy disability applications typically can't address all information and documents that enter an organization related to a disability claim, which sometimes hinder the adjudication process.

ImageSoft’s solutions provide more efficient claims handling processes for both simple and complex claims. In addition, it can be integrated into your line-of-business applications enabling you to adjudicate efficiently and effectively.

Areas of improvement include:

  • No longer routing and searching for files
  • Full document tracking and audit
  • Forms management
  • Diary functions to assist in follow up calls
  • Integration with existing applications
  • Detailed Reporting
  • Multi-tiered routing and review
  • Real-time Claim Status

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Professional Liability

The underwriting and claims process are uniquely complicated in professional liability. ImageSoft’s insurance solutions positively impact the way organizations do business. ImageSoft works with our customer’s interest in mind to apply the right technology to address simple and complex business issues. The automation of these business processes results in streamlined operations, reduction in cost and greater employee satisfaction.

Areas of improvement include:

  • Sharing documents securely between organizations
  • Improved communication
  • No longer routing and searching for files
  • Full document tracking and audit
  • Diary functions to assist in follow up calls
  • Integration with existing applications
  • Detailed Reporting
  • Multi-tiered routing and review
  • Real-time Claim Status

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