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Modernizing a Legacy Content Management System – Best Practices for Evolving Your System

Like many insurers who were early adopters of document management and imaging technology, Canadian Automobile Association, South Central Ontario (CAA SCO) wrestled with a legacy system that hindered customer service. After implementing a new system, it saw immediate and substantial improvements, including:

  • Reduced incoming document processing time by 75% (from days to minutes)
  • Delivered documents electronically through workflow to actionable teams
  • Enabled timely response to policyholders
  • Required minimal manual touch by the mailroom to eliminate misfiled documents

Based on the success of these outcomes, CAA SCO was also recognized with a prestigious Celent Model Insurer award.

In this one-hour webcast Jay Woo, CAA SCO, Chief Operating Officer, discusses how CAA SCO achieved these results and, along with Benjamin Moreland, Celent Senior Analyst, how insurers can benefit from replacing their legacy systems with modern, flexible solutions.

You will learn about:

  • Driving profitability by optimizing processes with enhanced document management and imaging
  • Gaining a competitive advantage by speeding up conversion from legacy systems to new capabilities

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