professional servicesIn addition to our support and education services, ImageSoft offers a range of other professional services to ensure high quality design, development, and implementation of your solution.
Systems Analysts spend time with your staff on-site to learn and understand your business process. Then, our team works with and trains your users on the industry's best practices.
Our Technical Team will assist with the set-up and implementation of your hardware and software. Our staff is trained to help enhance the effectiveness and efficiency of your solution.
Project Managers drive each project forward in a detailed and timely fashion. They act as the point of contact for the progress of our projects and work with both our sales team and technical team to ensure the quality of each project.
Consulting services are available for companies who may be evaluating a product or already own a document management solution, but would like subject-matter experts to develop innovative solutions to enhance their current solution.
educational services ImageSoft encourages a train-the-trainer approach so that customers may maintain control of their system and have the knowledge to make enhancements, all while saving costs. This increases user acceptance while decreasing the cost of ownership so clients will not have to rely on ImageSoft to maintain their system.
Most projects will include 3 types of on-site training courses:
Scan/Validation – For customers with scanning hardware and/or software, this training covers operating the system, maintenance, quality assurance, and validation.
User Training – These sessions focus on general use of the system such as searching, viewing, printing, emailing, workflow, and document cross-referencing.
System Administrator Training – This is one-on-one training on specific installation that can be augmented by training provided by the software vendor.
System Administrators are highly encouraged to attend Admin. courses offered by our software vendors in addition to system training offered by ImageSoft.
Custom documentation of your system can be created to detail the specific configurations of your solution.
After a customer goes live with a new system, we provide training to ensure the desired level of confidence, acceptance, and knowledge.
support services The goal of our support team is complete customer satisfaction.
Our skilled support team provides technical assistance to our Customer Care subscribers. We know that your ImageSoft solution is vital to the operation of your organization, and it is our goal to remedy your support issue as quickly as possible. Before submitting a request for support, please remember to first contact your trained onsite administrator for initial assistance.
