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Position has been filled.

Technical Support Engineer

Are you looking for a company that is growing and expanding its business and technologies? What about a fun atmosphere with unlimited snacks and beverages and a Fitness Center to work it all off? How about a healthy work and life balance and volunteering opportunities? Or what about a team-based work environment with quarterly goal setting and weekly update meetings? Well ImageSoft, Inc. is looking for YOU!

ImageSoft is currently recruiting for a TECHNICAL SUPPORT ENGINEER role - a dynamic and energetic individual to play an important role in the growth of the company, and will act as the first point of contact for issues reported by our customers on our software products in a timely and professional manner with a deep commitment to excellent customer satisfaction.

What an ImageSoft Technical Support Engineer will do – Job Description:

  • Answers the Technical Support Line to receive new support requests.
  • Monitors the Technical Support Mailbox periodically throughout the day.
  • Logs all new support requests in tracking system.
  • Communicates effectively with customers and 3rd parties daily to resolve issues in a timely manner.
  • Tracks all activity related to each issue and documents progress daily.
  • Follows established escalation procedure to engage secondary support when necessary.
  • Works towards continually gaining extensive knowledge of supported products.

What an ImageSoft Technical Support Engineer will have – Skills & Requirements:

  • Ability to interpret customer business needs and translate them into the application and operation requirements
  • Excellent people skills to interact and engage with customers
  • Excellent oral and written communication skills
  • Ability to type accurately at least of 50 words per minute.
  • Ability to work in a close team environment.
  • Excellent analytical and problem solving skills.


  • Associates Degree in Computer related studies or equivalent.
  • • Minimum of 2+ years of helpdesk experience supporting technical clients.

Skills & Technical Abilities

  • Experience and extensive knowledge of computer related troubleshooting.
  • Experience and background using a Windows environment.
  • Experience with C# and JavaScript
  • Exposure to Active Directory Exchange Server, and Networking Operating Systems
  • Exposure to SQL Server
  • Exposure to Microsoft IIS Web Server Software

Bonus Qualifications

  • Associates Degree in Computer related studies or equivalent.
  • Minimum of 2+ years of helpdesk experience supporting technical clients

What an ImageSoft Technical Support Engineer will receive – Perks & Culture:

  • Medical, Dental, Vision coverage
  • Life Insurance
  • 401K with company match
  • Modern work atmosphere
  • Supportive & Cohesive Teams
  • Fitness Center
  • PTO
  • Community Service Opportunities
  • Employee Recognition and Celebration events
  • Cafeteria with complimentary snacks and beverages
  • Flexible and Fun work environment
  • Employee Referral Bonus
  • Telecommuting options (for applicable positions)
Click here to Apply

ImageSoft extends employment opportunities to qualified applicants and employees without regard to age, race, color, sex, religion, national original, pregnancy, marital status, veteran status, physical or mental disability unrelated to the employee’s ability to perform his/her job and/or any other characteristic protected by federal, state or local law.