The Seven Wastes in Courts: How Best Practices from Manufacturing Point the Way to Streamlined Court Operations with Paper On Demand

The Toyota Production System (TPS) defines, identifies, and sets forth principles for the management and elimination of waste. These principles focus not on changing the basic attributes of the product, but on managing the processes by which the products are developed, produced and delivered.

While the TPS was developed as a system for managing manufacturing, the concepts and principles are no less relevant to Court operations. “Less cost - higher quality” clearly resonates with courts and comprises a major component of the business case for court implementation of “Paper On Demand.”

This White Paper explores how, by understanding and confronting waste in the Court and Justice System and enabling Electronic Content Management (ECM), or “Paper On Demand” technology, court processes can be dramatically improved in terms of efficiency, cost and quality.

It will identify and discuss each of the seven types of waste that lurk in court records management processes, particularly:

  • What are they;
  • Where are they (sometimes in the open; sometimes hiding);
  • How and how much they sap the court’s effectiveness, efficiency, resources, and quality; and
  • How an effectively implemented paper on demand court can eliminate waste.

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