Resourceful. Empathetic. Communicative. Educated. Customer Care

With customers like ours, caring comes naturally.


Customer Care

Who Cares? People. Like Us.


There’s a reason we don’t merely call ourselves “technical support.” First off, that’s a boring label and we are not boring.

But, at the end of the day, that’s technically not even what we do (pun intended). Sure, by job description, our upgrade team, tech support engineers, and solution health specialists are here to ensure and support the wellness of solutions across a variety of corporate, government and healthcare sectors. Think of us as an extension of your OnBase administrative team.

But behind those titles and computers sit real people who are caring for other real people working with that solution. And that’s what we care about – you, our customer, succeeding in all your paperless endeavors.

Devoted

Team Members

collective

OnBase Certifications

Years

of Collective OnBase Experience

cases

Closed per Year

How We Care


The same way you care for others – with laughter, lunches and lots of communication. We’ll have an initial phone chat to introduce our team, fill you in on all the continuing support benefits available to you as an ImageSoft customer, and exchange all the various ways you can contact us. Because after that call, we’re here for you 24x7*. So go ahead and ping us on Skype – no need to be so formal.

On the topic of staying in touch, be sure to check out our customer portal. Strategically built from the ground up, this platform has been customized to the needs and wants communicated by our clients. Just like people, our customer portal is constantly evolving, so rest assured any feedback you give us is heard and valued.

You’ll also make friends with our solution health specialist, who regularly reaches out to our clients and ensures your solution is alive and well. Because we’d rather bug you once in a while than have your solution bugged out.


*24x7 support does require additional support fees.

Benefits of Customer Care
Check Out the Full Benefits
Customer Care Infographic

We’ll Be There for You


When it’s not a joke, your solution is broke, and your productivity is DOA.

We’ve got your back. Looping in your certified system administrator and product vendors, customer care offers extra measures of support for your ImageSoft-deployed and/or certified solutions to ensure all issues are addressed and cured in no time at all.

And to make sure you’re consistently maximizing the most out of your technology investment, customer care will assist you in upgrading your solution to the latest version at no extra cost to you.

That’s just one of many supportive services you’ll receive courtesy of your friends in customer care. Here’s a full list of all the things you can call on them for.

We bet no one told you ImageSoft life was gonna be this way!

TrueFiling Troubles?


Consider it handled. Yes, TrueFiling falls within the realm of our care. So whether you have a question or a malfunction, bring it to us and we’ll keep you smiling all throughout eFiling.

TrueFiling Logo

Helpful Links and Common Questions:


Hours of Operation

  • Monday - Friday
  • 8 AM - 9 PM ET
  • Excluding U.S. Holidays
  • (248) 948-8100, option 2
  • For TrueFiling: (855) 959-8868

Holiday Hours

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday after Thanksgiving
  • Christmas Eve & Day

Vendor Support Pages

  • Hyland Community
  • A resource for systems administrators provided by Hyland Software. OnBase manuals, reference guides and other resources.

  • Kofax Knowledgebase
  • Commonly asked questions pertaining to the Kofax product line

ImageSoft Customer Portal

  • Create & Manage Cases
  • Personalized Knowledgebase
  • Review Software Change Requests
  • Obtain Administrative Tools